What was the main challenge in the Unipol Rental Private Area Adoption case study?

The user journey and registration funnel were limiting access to the channel and reducing the value of the platform.

Which solution was implemented in the Unipol Rental Private Area Adoption case study?

UX improvements, simplified registration and development of an Angular claims web app integrated into both customer area and CRM through a modular architecture.

Insurance / Omnichannel

Unipol Rental Private Area Adoption

Meaningful improvement in private area adoption through clearer UX, a simpler funnel and coordinated omnichannel delivery. This page documents the challenge, constraints, solution, technologies, impact and takeaway of the case study.

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Executive summary

Meaningful improvement in private area adoption through clearer UX, a simpler funnel and coordinated omnichannel delivery.

A private area with low adoption and a need to strengthen the digital channel through simpler, more integrated experiences.

Key takeaways

Ivan's role was tied to coordination, visibility and the translation of complexity into operating decisions.
The solution combined governance, integration and delivery method.